What is Microsoft CRM? | Microsoft Dynamics CRM Overview


Microsoft Dynamics CRM is now known as Microsoft Dynamics 365 for Sales, Marketing, and Service.

Customer Relationship Management (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty.

Microsoft Dynamics CRM is a competent and experienced Customer Relationship Management(CRM) package. As demonstrated by Microsoft, Customer Relationship Management passes on a widely inclusive point of view of each customer that enables client standing up to delegates to settle on accelerated and compromise about indispensable attempts in the business, publicizing, and customer organization fields. Microsoft Dynamics CRM training makes an aspirant to better understand the concepts right from basics to advanced levels.


What is Microsoft Dynamics CRM?

Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces. Clients access Dynamics CRM either by using a Browser or by a thick client plug-in to Microsoft Outlook.


 What is Microsoft Dynamics used for?

In computing, Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Microsoft markets Dynamics applications through a network of reselling partners who provide specialized services.


Some Benefits of Microsoft Dynamics CRM

  • Staff start to work more effectively and make better decisions because, using features such as Microsoft Dynamics CRM’s search filters, ‘advanced find’, and reporting tools, they can quickly and accurately access the precise information they need.
  • Your Marketing improves as Microsoft Dynamics CRM makes it easy to set up, manage, run, analyze, and refine campaigns. This in turn helps marketing staff get the best from their marketing spend, and improve campaign results.
  • Right from the start, the range of new features in Microsoft CRM 2011 such as dashboards, its enhanced familiarity, and role-tailored client help everyone who uses the system work even more efficiently.
  • You soon begin to win more business as Microsoft Dynamics CRM helps Sales and Marketing staff work together and improve the way they track and manage leads and opportunities.
  • Because Microsoft Dynamics CRM keeps all information in one place, there are no more silos of information – everyone has access to all the information they need and they work together more effectively.
  • Having all customer interactions stored in Microsoft Dynamics CRM, combined with its range of tools and integration with Outlook you soon start to improve communications with your customers and increase general business efficiency.


What are the objectives and learning outcomes of Microsoft Dynamics CRM ?

Microsoft Dynamics CRM course deals with Customer engagement solutions that aid enterprises to deliver exceptional customer satisfaction, creating long-term relationships based on knowledge and trust. The course curricula include:

  • CRM Customization and Configuration
  • Installation and Deployment
  • Web services
  • ISV/Plugins
  • Extending Microsoft Dynamics
  • Report Management


The training explores each topic through the lens of a real-world example application. With plenty of examples, tips, and clear explanations, you’ll master many advanced aspects of Microsoft Dynamics CRM. 

Why to Choose Mindmajix to learn Microsoft?

In Mindmajix, Microsoft Dynamics CRM training is delivered by certified Microsoft Dynamics CRM working professionals. Whether a participant is an end-user, partner or an employee working on Microsoft products, our training and assessments will turn you to be successful in using CRM functions while using Microsoft Dynamics CRM tool. Mindmajix online training offers you a comprehensive way of learning Microsoft Dynamics CRM and equips you in building a better career in this application platform.

What are the Key Features?
  •   Flexible Timings
  •   Certified & Industry Experts Trainers
  •   Multiple Training Delivery Models
  •   Customize Course
  •   24/7 Support
  •   Hands On Experience
  •   Real Time Use Cases
  •   Q&A with Trainers
  •   Small Batches (1to5)   Flexible Payments
  •   Job Support
  •   Placement Assistance.


Contact Details:

INDIA: +91-9246333245; USA: +1-201 3780 518                 
Email: info@mindmajix.com
Website: https://mindmajix.com/

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